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Appointments
Contact your GP
If you need help with a medical or admin request, you can now contact us online.
Request an Appointment
Where possible, we encourage patients to contact us online through our practice website or the NHS App.
When you contact the practice about a medical problem, we will ask you for a brief description of your symptoms or concern. This helps us make sure you receive the most appropriate care from the right healthcare professional.
- If you contact us online, you will be asked a series of questions about your concern.
- If you call us, a Receptionist will ask you the same questions and record your answers.
- If you visit the surgery in person, a member of our reception team can help you provide the information we need.
- A GP or another suitable member of our clinical team will review your request and decide on the most appropriate next step. This may include an appointment, advice, signposting to another NHS service, or arranging further assessment.
You can contact us from 8am, Monday to Friday:
- Online using our contact form
- By telephone: 01278 411520
- In person at the surgery
All requests are reviewed using the same process, regardless of how you contact us.
We aim to respond to requests within one working day. If we need more information, we may contact you by telephone, text message or send you a secure online questionnaire.
If your problem is assessed as urgent, we will aim to provide appropriate care on the same day. Routine appointments may be offered on a later date and, where possible, with your preferred clinician.
You may receive a text message containing a booking link, or a member of our team may contact you directly.
If you do not have access to the internet, please contact the surgery by telephone and a member of our team will assist you.
The NHS App
Somerset Bridge Medical Centre would like to invite you to use The NHS App
Owned and run by the NHS, the NHS App is a simple and secure way to contact your GP and access a range of NHS services on your smartphone or tablet.
Frequently Asked Questions
Why do I need to give information about my problem when I contact the surgery?
We ask for a brief description of your issue so our clinical team can assess the urgency and type of care you need. It helps us make sure you’re seen by the right person, at the right time. All information is treated confidentially.
Who reviews my request?
A trained clinician (such as a GP or advanced nurse practitioner) reviews every request to decide the most appropriate next step for you.
Will I still be able to see a GP if I need to?
Yes. If after reviewing your request it’s decided that you need a face-to-face GP appointment, we will arrange one for you.
What happens if my problem is urgent?
Urgent cases are prioritised. If your issue needs same-day attention, you will be contacted promptly and offered appropriate care.
How do I contact the practice if I don’t have internet access?
You can still call or visit the practice in person. Our reception team will complete the triage information with you to make sure you get the right help.
What if I need to speak to a specific doctor?
We’ll do our best to accommodate requests for a particular doctor, but depending on availability and urgency, you might be offered care by another suitable clinician.
Is Total Triage safe?
Yes. Total Triage is designed to enhance patient safety by ensuring all requests are clinically assessed. It helps us spot urgent issues faster and provide the right level of care for everyone.
Will this save me time?
In many cases, yes! You might receive the advice or prescription you need without having to visit the surgery, saving you time and effort.