You'll wonder how you did without it
- Easy to access: no app, no account needed - simply submit a query directly through the practice website. It should only take a couple of moments to do.
- Convenient: available Monday - Friday, so you can send in your request at a time that suits you, rather than having to wait for the phone-lines to open.
- Faster: the requests are simple to submit, so you don’t need to wait on hold on the phone.
- Efficient: your request will be seen by the right person, first time.
- Fairer: those who need appointments most will get them, rather than those who got through on the phones first.
- Turnaround time: we will get back to you within 1 working day (most of the time this will be the same day) so it’s very quick.
- Continuity: you can request to be contacted by a specific GP or member of staff – if they are available we will do what we can to honour your request.
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